Refund policy

Return & Refund Policy – Mugs Magic

Last Updated: November 5, 2026

At Mugs Magic, every mug is carefully prepared, packed, and checked before dispatch. Since our products may include customized and made-to-order designs, we do not accept returns or refunds for reasons such as a change of mind, incorrect customer preferences or dissatisfaction with the selected design.

1. No Return & No Refund Policy

All purchases made on Mugs Magic are final.
We do not offer returns, exchanges or refunds for products once an order has been placed.
Customized and personalized products cannot be returned or exchanged.
Please carefully review your product selection and customization details before placing an order.

2. Damaged or Broken Products

We understand that mugs are fragile items and may occasionally get damaged during shipping.

If you receive a broken, cracked, or physically damaged mug, you may be eligible for a replacement or refund, subject to verification.

To claim a damaged product:

You must record a continuous, clear unboxing video while opening the package.
The video must start before opening the parcel and clearly show the shipping package, opening process and damaged product.
The video must not be edited, paused or cut.
You must share the unboxing video with us within 24 hours of receiving the order.
Please also share your order ID and clear photographs of the damaged product and packaging.

Claims submitted without a valid unboxing video may not be accepted.

3. Refund or Replacement Approval

After reviewing the unboxing video and supporting evidence, Mugs Magic will decide whether the claim is eligible.

If the damage claim is approved, we will offer:

A replacement product, subject to availabilit
A refund if a replacement cannot be arranged.

4. Non-Eligible Claims

We do not accept claims for:

Products damaged after delivery due to mishandling.
Minor differences in colour caused by screen or display settings.
Incorrect customization details submitted or approved by the customer.
Claims submitted without the required unboxing video.
Damage reported after the 24-hour claim window, unless applicable law requires otherwise.